Privacy Policy

Privacy Policy

This policy outlines how Erotictoybox.com processes all personal information. It explains how we collect, use, and protect your personal data. Please read this policy together with our terms of use and any other documents referred to herein.

Information We Collect

We may collect and process the following information:

Information you provide us: You may give us information by filling in forms on our site, corresponding with us by phone, email, or otherwise. This includes information you provide when you register to use our site, search for a product, place an order, participate in  Erotic Toy Box blog, enter a competition, promotion or survey, and when you report a problem with our site. The information you provide may include your name, address, email address, phone number, and financial and credit card information.

Technical Information: We may collect technical information, including your computer's Internet protocol (IP) address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. We may also collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, and any phone number used to call our customer service number.

Cookies: We use cookies to keep track of your current shopping session so that you may retrieve your shopping cart at any time. We also use cookies to personalize the contents of our website, ensure a consistent experience, and monitor how visitors interact with our website. No personally identifiable information is stored in these cookies.

Emails: We may email you to process your order and to introduce you to the benefits of our loyalty program. We will never pass on your email address or personal information to a third party for marketing purposes other than our own. In some delivery situations, we may provide your email address to delivery services for the sole purpose of better facilitating the delivery of your order. We also work closely with independent review databases like Google reviews to provide you with the best service possible. You will receive a final email once your order is complete to ask you to rate your shopping experience with us.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every email we send or by sending a message to our customer care department.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To improve your shopping experience at our website
  • To process your order
  • With your permission, to notify you of products or special offers that may be of interest to you

Disclosure of Your Information

We do not sell your personal information. We only share your personal information in a few special instances. We may use or disclose personally identifiable information with:

  • Our trusted third-party service providers who work with us to provide our services to you, including payment processing, delivery, and marketing services
  • Law enforcement agencies or government bodies when legally required to do so
  • A buyer or potential buyer of our business or assets

We take the security and protection of your personal information seriously and take all necessary steps to ensure your data is safe. If you have any questions or concerns about this policy, please contact our customer care department.

Service Providers

At Erotictoybox.com, we work with third-party service providers who offer various services, such as website hosting, order processing, credit card clearance, e-commerce affiliation, data analysis, emailing, marketing, targeting, and other related services. Some of these service providers may have access to some or all of the information that you provide to us, and they may use cookies or other tracking technologies in connection with their services.

We restrict the ability of these service providers to use your personally identifiable information for their own marketing purposes, to the best of our abilities. However, we cannot be responsible for the privacy policies or practices of such third parties. For instance, Google Analytics is one of our service providers that collects general site metrics, while EC Suite specializes in payment processing.

Where we store your information

All information that you provide to us is stored on our secure servers located in the United States. SSL technology encrypts all payment transactions. If we have given you (or you have chosen) a password to access specific parts of our site, you are responsible for keeping this password confidential, and we ask you not to share it with anyone.

While we do our best to protect your personal information, please note that the transmission of information via the Internet may not be entirely secure. Therefore, any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to prevent unauthorized access.

Changes to this policy

We may make changes to our privacy policy in the future, and we will post any updates or changes on this page. If appropriate, we will also notify you of these changes via email. Please check back regularly to see any updates or changes to our privacy policy and how they affect you.