Returns & Refunds

Our Return Policy

At Erotic Toy Box, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-day return policy. Here are some details:

  • Eligible Items: Unopened and unused items may be returned within 30 days of purchase for a refund, exchange, or store credit. Please note that we cannot accept returns of open or used items due to health policies.
  • Return Process: To initiate a return, please contact our customer support team to obtain a return authorization number (RMA). Once you have received an RMA, you can ship the item back to us with the RMA number and included return paperwork. Returns sent without prior approval will be rejected.
  • Return Shipping: Domestic orders that are being returned for store credit or product exchange qualify for free return shipping. We can provide a prepaid shipping label or you may use your own shipping method. Please note that original shipping charges are non-refundable for satisfaction guaranteed returns. Orders approved for refunds do not qualify for free return shipping.
  • Eligibility Verification: All items returned will be inspected to ensure they are in factory-new condition. If an item is returned as open or used, we will contact you to resolve the issue.
  • Additional Information: Please note that not all items qualify for returns. Please check the individual product page for details. Also, international orders are not eligible for free returns.

30-Day Satisfaction Guarantee

We stand behind the quality of our products and want you to feel confident in your purchase. All orders placed through Erotic Toy Box qualify for a full refund of the purchased price within 30 days of receipt.

Free Returns

Domestic orders that are being returned for store credit or product exchange qualify for free return shipping. Once an item is received it will be inspected to ensure it is factory new. If an item is returned and deemed open or used we will contact you for resolution.

Return Shipping

We can provide a prepaid shipping label which we will deduct the cost from your refund amount. You may also use your own return shipping method for a full refund. If you select to ship yourself, please make sure to email us a copy of the tracking number to ensure prompt return processing.

Note: If a package was shipped to the incorrect address due to customer error, we reserve the right to charge an additional $8.00 to reship to an updated address.

 

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We understand the importance of discretion and hygiene for our products. Therefore, we typically do not accept returns. However, we do make some exceptions, which are outlined below:

Manufacturer Defectives (must be reported within 3 days)

  • Please fill out our form with the original order number and describe the issue so we can verify the defect.
  • If the product is found to be defective, we will issue a credit.

Returned/Refused

  • These are orders that were not delivered to their intended destinations due to an incorrect address or the package not fitting in the mailbox.
  • We will inspect the returned products and issue a credit for any that are still viable for resale.
  • If the products are not viable for resale due to damage from shipping, we cannot issue a credit as we must dispose of the products.
  • Notifications about viable returns will be listed on our website.

Wrong Item/Shortages (Must be reported within 48 hours of receiving your products)

  • If you receive the wrong order or item, please contact us with the order number and explain the issue.
  • If there are any shortages, email us the order number and product number or description of the missing items.
  • We will investigate the order and issue a credit for the missing products or provide a call tag for the order to be returned.
  • We will then reship the correct items.

Lost/Stolen

  • Once orders have left our warehouse, we cannot be held responsible for lost or stolen packages.
  • If there is a tracking number, the order has been shipped and is no longer in our possession.
  • If an order does not arrive at its destination, it is the customer's responsibility to contact the carrier and file a claim.